Refund policy

Everything at Five Lines is printed to order in Limerick. This policy explains what happens if you change your mind, or if something is wrong with your order. It does not affect your statutory rights as a consumer.

Cancelling before we print

You can cancel any order, for a full refund, until it has been dispatched or is ready for collection. Message us as soon as possible.

Changing your mind (standard pieces)

For standard pieces from the shop, you have 14 days from the day you receive your order to tell us you want to return it. Then send it back within 14 days of telling us, unused and in its original condition. The cost of sending it back is yours. Once we receive it, we refund the item price and the original standard delivery charge within 14 days, to your original payment method.

Personalised and custom-made items

Items made to your specification (personalised name signs, custom prints from your files, design work) cannot be returned just because you changed your mind, as they are made only for you. They are fully covered if they are faulty or not what we agreed.

Faulty, damaged or wrong items

If your order arrives broken, faulty, or is not what we agreed, contact us within 14 days of receiving it, with your order number and a photo. We will reprint it or refund you, and we cover any delivery costs.

Deposits and design services

Deposits and design services can be cancelled for a full refund until we start the work. After that, we refund the amount minus the work already done.

How to start a return

Email fivelines.ie@gmail.com or message us on WhatsApp (+353 83 364 0791) with your order number. We will reply within one working day with the return details.